Other people are sharing their stories after seeing her video.
Corporate greed once decided to replace some of its cashiers with machines in order to save money on labor.
According to Sylvain Charlebois, director of the Agri-Food Analytics Lab at Dalhousie University in Nova Scotia, the rationale was economics-based. “From the beginning, customers hated them.”
By replacing a human cashier with a machine, companies can save as much as 66 percent.
Nevertheless, this attempt to defraud customers of proper service and employees of fair-paying jobs has pretty much failed, as do many of these endeavors.
CNN reports that 67 percent of shoppers have found the kiosks to be unreliable. In order to solve problems, they often require the supervision of a human employee.
The machines are expensive to install, often break down, resulting in fewer sales, and, even more hilariously, increase shoplifting.
Piggly Wiggly created the first self-checkout in the 1900s. Piggly Wiggly offered lower prices in exchange for customers checking themselves out.
These days, anyone who has been to the grocery store knows that this isn’t true.
In spite of the failure of self-checkout, corporations are doubling down.
According to one lawyer, companies are even criminalizing good-paying customers and accusing the innocent of theft.
In a TikTok video, lawyer Carrie Jernigan told her 1.2 million followers that using self-checkout is one of the top three things she would avoid after working as a lawyer.
The people who steal during self-checkout have gotten really good at it, according to Jernigan.
Big box stores are thus showing no mercy to shoppers who accidentally steal something by forgetting something in their cart or not scanning it properly.
In addition, they are suing customers who have already paid for an item.
“Big-box businesses won’t spend time or resources figuring out if you did it on purpose,” Jernigan said.
Those who actually paid might be charged if the store’s asset protection department finds they’re short when doing inventory counts.
Since they’re two short, they will watch hours of video to find out who checked out with the Mario Lego set last. For some reason, they pinpoint that you did it,” Jernigan said. The big box stores usually have to present very little evidence to get an affidavit for warrant signed, the charges that could land you up to a year in jail get filed, and then you’re fighting for your life trying to figure out what day you went to Walmart, what you bought.
Fighting your case could end up costing you a lot of time and money, even if your charges are dismissed.
A commenter on TikTok wrote, “My mom left a tiny $3 bottle of lemon oil in her cart after buying $300 worth of groceries. She was charged with theft and sentenced to community service.”
“It took me 7 months and $6,000 to clear my name after I was falsely accused and the evidence should have exonerated me immediately,” @catladykaren said.
Because consumers actually have the power, the solution is simple. Just don’t use self-checkout machines.
Even if you have to wait in line, you will ensure that a human is being paid.
The average CEO makes 351 times more than the average employee (a rise of 1,322% since 1978 for CEOs and only 18% for employees) … so it’s not like they can’t afford better wages and benefits.
Alternatively, you can stop shopping at big chains altogether.